Owner FAQs

Whether this is your first time considering a property manager or you've used others before, you probably have some questions about the process.

Here are the answers to our most frequently asked questions. If you have a question that isn't answered here, please feel free to reach out to our team at owners@coastaloakpm.com with any specific questions you may have for us.

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Owner Frequently Asked Questions

What happens if the resident doesn't pay the rent?
Rent is due on the 1st of each month, with a grace period until the 5th. If payment is not received by the 5th, a late fee will be applied. Coastal Oak Property Management works closely with residents, offering various payment options and, when necessary, payment plans.
How do you qualify or screen applicants?
We have carefully established a resident screening process that complies with federal, state, and local laws regarding fair housing. We leverage cutting-edge technology to screen applicants to help ensure we find qualified residents for your property.
What happens if the resident breaks their lease?
Residents are legally responsible for fulfilling the terms of their lease. If a resident needs to break their lease due to military orders, government relocations, or other qualifying reasons under California law, we work with them to find a new qualified tenant. However, the resident remains responsible for the lease terms until a new resident moves in.
May I make repairs to my own property?
While owners can make repairs, we recommend coordinating all maintenance through Coastal Oak Property Management to ensure compliance with California’s strict landlord-tenant laws and to maintain consistent quality standards.
How often do you inspect my property?
We conduct property inspections each time we renew a lease. Additionally, owners may opt for a mid-lease inspection which would mean your property was inspected as frequently as biannually.
How long will it take to get my property rented?
Our goal is to rent your property within 30 days of taking over management. Days on market can vary between areas and time of year, however we keep you informed every step of the way of our efforts to fill your property.
What happens if there are damages to my property when the resident moves out?
After a resident moves out, we conduct a thorough move-out inspection to document the condition of the property. We compare this inspection to the move-in inspection. If any damages or excessive wear and tear are found then we deduct the necessary repair costs from the security deposit in accordance with California laws and regulations.
What does it take to get my place ready to rent?
Preparing your property to rent may require minimal effort, but it’s essential to meet and exceed resident expectations. This includes professionally cleaning carpets, ensuring appliances are spotless, patching nail holes, and addressing any deferred maintenance. Smoke alarms, carbon monoxide detectors, and all safety measures must be up to date, as required by California regulations.
How often will I receive my money and statement?
We process owner disbursements electronically around the middle of each calendar month. Your owner statement, detailing all income and expenses for the period, will be uploaded to your secure owner portal at the same time.
Am I required to make my property Section 8?
Landlords in California cannot discriminate against applicants who use Section 8 vouchers as part of their income. This means landlords cannot advertise "No Section 8" or "No Vouchers" in their listings or ask if an applicant has Section 8 before providing an application. Additionally, landlords must accept Section 8 vouchers as a valid form of rental payment and consider them when evaluating an applicant's income.
Are you licensed?
Yes, Coastal Oak Property Management Inc. (DBA Coastal Oak Property Management) is a licensed real estate brokerage in California (CA DRE #02249988), ensuring we meet all legal requirements to manage your property effectively.
Can I reach you after hours?
Our office is open from Monday - Friday 9am - 5pm. We offer 24/7 maintenance support for emergencies. For non-urgent matters, you can email us at info@coastaloakpm.com, and we will respond promptly the next business day.
Can you put the money directly in my account?
Yes, we offer direct deposit of your rental proceeds.
Do I get to sign or review the lease?
As your property manager, we handle lease signing on your behalf. A copy of the signed lease will be uploaded to your portal for your review.
How long of a lease do you sign?
Every lease is unique, and the terms of each lease are negotiated by the parties to the contract.
How much of a security deposit do you charge the resident?
We charge a security deposit equal to at least one month’s rent, as required by California law.
Who holds the security deposit?
We hold security deposits on behalf of owners in our trust account, while ensuring that we comply with California laws and regulations.
How soon can you start managing my property?
We can begin managing your property immediately. Contact us today to discuss the next steps.
What type of properties do you manage?
We manage single family homes, condos, and multifamily properties in the Orange County and Long Beach areas.
What type of reports do I get and how often?
Each month, when we process your direct deposit, we also upload your owner statement to the portal. This statement outlines all income and expenses for the current month so you are consistently in the loop on what is happening with your property.

Discover what we do as your Orange County Property Manager

Marketing

Downtime and extended vacancies can be costly. We leverage our knowledge of the local market and efficient marketing system attract qualified residents and fill your property quickly.

Screening

Our comprehensive resident screening process is designed to ensure that we select high-quality tenants for your property, safeguarding your investment and peace of mind.

Rent Collection

We utilize a combination of proven processes and innovative technology to help ensure timely rent collection throughout the entire rental period, from move-in to move-out.

Maintenance

We promptly handle resident maintenance requests and apply a proactive strategy for property upkeep to help minimize long-term maintenance costs as much as possible.

Accounting

Our secure client portal provides meaningful and detailed financial reporting in real-time, ensuring you are always up to date on how your investment is performing.

Strategy

Your property is an investment that significantly impacts your financial outcomes now and in the future. Our team can provide the strategic guidance needed to help you achieve your goals.

Areas We Serve